FAQ

Orders are fulfilled and shipped from the United States. All products are sourced from verified Korean distributors and official brand partners to ensure authenticity and quality.

The shipping fee is charged per order, not per product. It covers freight costs only and does not include customs duties, import taxes, or other fees charged by your country. These are the buyer’s responsibility.

Order processing time is 1-3 business days (depending on product availability). Average delivery time including processing is approximately 3–7 business days with express shipping. Please note: customs inspection or regional delivery delays may extend this period.

All customs duties, VAT, and import taxes are the buyer’s responsibility. K-Touch’s shipping fee only covers international freight. For accurate information, please contact your country’s customs office before ordering.

K-Touch is not responsible for delivery problems caused by the recipient, including refusal, wrong address, absence, or local customs issues. Refunds for such cases will follow the shipping company’s compensation policy.

K-Touch offers a 14-day return policy from the date of delivery. Please notify us within 7 days for faster processing. Returned items must be unused, unopened, in original packaging, and accompanied by proof of purchase. Refunds are processed once the returned product is received and inspected.

Once approved, refunds are automatically issued to your original payment method. Please note that banks or credit card providers may take several days to complete the posting process.

Please contact us at support@k-touch.us within 7 days of delivery. Include photos of the attached waybill, the full box with waybill visible, and the damaged or incorrect item. Do not discard packaging until we confirm the resolution.

Refunds may be denied for: • Returns after 14 days
• Opened, used, or damaged items
• Missing packaging or authenticity cards
• Sale items or gift cards
• Buyer’s remorse or refusal of delivery
• Short shelf-life or decreased product value
• Customs refusal or unpaid import taxes

If an order is shipped contactlessly and marked as delivered by the carrier, K-Touch will not issue a refund. Compensation may only be provided according to the carrier’s official transportation policy.

K-Touch proudly features many of Korea’s most loved and innovative beauty brands, including Abib, Aestura, Beauty of Joseon, 3CE, 3W8L, Abelty, Aromatica, Anua, COSRX, Torriden, Isntree, Round Lab, Dr.Jart+, Some By Mi, Purito, VT Cosmetics, and Laneige. This is only the beginning — our catalog continues to grow as we bring new premium and emerging K-Beauty names directly from Korea.

K-Beauty (short for Korean Beauty) refers to skincare and cosmetics developed in South Korea, known for innovative formulas, gentle ingredients, and a focus on long-term skin health. The goal of K-Beauty is achieving glass skin — smooth, hydrated, and radiant. The philosophy emphasizes layering lightweight steps like toner, essence, serum, moisturizer, and SPF for healthy results. K-Beauty values clean botanicals, fermented extracts, and advanced skincare technology. At K-Touch, we bring authentic Korean beauty worldwide — featuring brands such as Abib, Beauty of Joseon, Aestura, COSRX, and Torriden.

Yes. Korean skincare is designed to balance and protect all skin types — from dry and sensitive to oily or acne-prone. Our collection includes dermatologist-tested, gentle, and fragrance-free options for every skin concern.

Not at all. You can start simple with key steps — cleanser, toner, serum, moisturizer, and sunscreen. K-Touch offers flexible, easy-to-layer K-Beauty products so you can build your personalized routine at your own pace.

Many of our partner brands follow cruelty-free and eco-friendly practices. We highlight vegan and clean formulas on individual product pages for easy shopping.

Occasionally, yes! Depending on brand promotions and availability, some orders may include free samples. Follow us on social media or join our newsletter to hear about sample events and exclusive offers.

For assistance with orders, returns, or product recommendations, email us at support@k-touch.us. Our team usually responds within 24 business hours.